Service & Contact
If you need assistance setting up your device or have questions about its correct use, please feel free to contact us directly by email or phone:
📧 Email: service@kleinundmore.de
📞 Phone (DE | AT): +49 711 725 230 438 0
Service Hours:
Monday – Friday: 08:00–20:00
Saturday: 08:00–18:00
When contacting us, please have the following information ready, if possible:
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Proof of purchase
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Model number
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Production date
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Lot number
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Photo or video of the defect (we recommend creating a WeTransfer link with the relevant files and including it in your message)
Thank you!
Frequently Asked Questions
I’m having trouble cleaning the pump. How should I do it?
Of course! Please review our How To Clean Your Pump video here to help you get started.
A part of the pump has been broken. What should I do?
Please review our warranty policy here and replace any broken parts before your next use of the Annabella pump.
The pump’s display has an error message. What should I do?
There are several reasons why your pump is showing an error message, please click here to review our troubleshooting video and find out how to solve it.
What is the pump’s warranty policy?
For information about The Annabella breast pump warranty policy please click here.
How often should I replace the parts of the Annabella breast pump?
The Annabella washable spare part should be replaced every 3 months for regular use. For exclusive pumpers you might consider replacing silicon parts more often. Click here to watch our Getting Started with Annabella video for more information about usage type and parts replacement schedule.
Can Annabella be used without activating the tongue?
The Annabella breast pump is designed to be used with the tongue to maximize milk output. However, you can absolutely use the breast pump without the tongue if you have inverted or flat nipples, or if you are looking to decrease your milk supply.
What do I do if pumping causes me pain?
If you are experiencing pain while pumping, please stop using the pump immediately. Your pumping experience should not be painful or uncomfortable. Please visit our learning center here. If you are experiencing pain you should reach out to a lactation consultant or doctor immediately.